ONS Moments - Photography Company Agreement Electronic Agreement · ONS-MOM-PA-2026-09-v4 01 Platform role ONS Moments is a technical platform for event photo delivery, galleries, camera uploads and related tools. ONS does not perform the photography service and is not responsible for the provider's photography work or the rights connected to that work. 02 Authority and accurate data The photography company confirms that the person creating and signing the account is authorized to act for it and that all submitted account and event information is accurate and current. 03 Account and access Account, team and FTPS credentials may be used only by the photography company and its authorized event staff. The company must protect credentials and report suspected unauthorized access promptly. 04 Coverage activation and credits Coverage activates immediately when the photography company has sufficient photo credits or is financially exempt under ONS settings. QR and upload details appear after activation. Any offers or free credits are subject to what is shown in the account at the time of use, without any guarantee of a permanent or recurring free trial. 05 Event information The company must verify the event name, date, start time and other information entered in ONS Moments and is responsible for errors in the information it submits. 06 Upload period The standard upload period starts at the recorded event start time and lasts seven full days (168 hours). Uploading and event-specific access stop automatically afterwards, unless ONS approves a different period for the company or event through the platform settings. 07 Photo and content rights The company confirms it has the permissions and rights required to capture, upload, process and deliver event media and will not upload unlawful or unauthorized content. 08 Guest notice The company must give clients and guests appropriate notice about photography, gallery access, privacy options and any optional face-search feature used for the event. 09 Viewing without face search Where the gallery is configured for general viewing, guests can view published event media without being required to create a face profile. 10 Optional face search Face search is optional and may be used only when enabled for the event and after any legally required notice, consent, approval or licence. A match is a convenience feature and is not proof of identity. 11 Consent and withdrawal When face search is used, the system may record notice and consent information. A guest may refuse the optional feature and may use available withdrawal or deletion controls, subject to applicable law. 12 External processing The service may use contracted cloud, hosting, storage, email and image-processing providers, including providers outside Bahrain, subject to applicable legal requirements and required approvals. 13 Retention and deletion The default retention period for event photos is thirty days under the service settings. ONS may approve a different period for a specific company or event. After this period, photos are deleted or become unavailable according to the service process, with any scheduled operational notice before deletion, unless the law requires a different retention period. 14 Technical security ONS uses reasonable technical controls such as HTTPS, access controls, temporary links and operating logs. The photography company must use trusted networks and approved credentials for camera and FTPS access. 15 Fees and payment Photo-credit packages, gallery extensions and team-member purchases are paid securely inside ONS Moments through an approved payment gateway. Creating a coverage does not require a separate event fee. Each uploaded original photo consumes one photo credit from the company’s shared balance; edited photos never consume photo credits. 16 Team members The account owner may add authorized team members. Each new paid team member is a one-time purchase at the price shown in the app. The owner controls event permissions and remains responsible for team use of the account. 17 Cancellation and refunds Cancellation and refund rights follow the offer shown for the purchase, any applicable commercial agreement and mandatory law. No automatic refund applies unless expressly stated or legally required. 18 Taxes Each party is responsible for taxes and value-added tax connected to its own fees and services under applicable law. 19 Complaints and support The photography company handles photography-quality and client-service complaints relating to its work. ONS provides technical support for the platform. The parties cooperate on legitimate technical, privacy and regulatory requests. 20 Confidentiality Both parties must protect non-public event information, prices, account data, documents and access credentials and disclose them only when necessary to provide the service or when legally required. 21 Intellectual property Brands, photographs and other content remain owned by their respective owners. The company grants ONS the limited technical rights needed to store, transmit, display and process content to provide ONS Moments. 22 Subprocessors ONS may use technical and infrastructure providers subject to appropriate contractual, security and disclosure requirements. 23 Suspension and termination ONS may suspend an account, team member or event for security concerns, non-payment, material breach, unlawful use or a competent-authority request. Existing obligations continue until properly closed. 24 Limitation of liability ONS does not guarantee uninterrupted availability, perfect network delivery or perfect face-matching accuracy and is not responsible for photography work or events outside its reasonable or legal control. 25 Amendments, law and jurisdiction ONS may update this agreement for legal, security or operational reasons and may require acceptance of a new version when a change is material. This agreement is governed by the laws of the Kingdom of Bahrain, and the courts of Bahrain have jurisdiction after reasonable efforts at amicable resolution. 26 Electronic signature Entering the authorized signatory details, confirming acceptance, drawing a signature and submitting the form creates an electronic acceptance record. The signatory confirms that they have read and understood this agreement, are authorized to accept it for the photography company and agree that the signature and acceptance record evidence that consent.