Support

01Contact us

Email support@onsbh.com or send a help request from the Help section of our website. Tell us your company name or the coverage link so we can help faster. We usually reply within one business day.

02For photography companies

• Create your free company account on moments.onsbh.com.
• Buy photo credits in your console.
• Download the ONS Moments app, sign in with the same email, and connect your camera over Wi‑Fi or USB with the steps in the app.
• Create a coverage and share its QR code or link with your guests.

Not sure how to connect your camera? Send a help request and our team will walk you through it.

03For guests

• Scan the coverage QR code or open its link to see the gallery.
• To find your photos faster, turn on face search in the gallery. It is optional.
• For questions about the photos themselves, contact the photography company or the event host.

04Delete an account

• Photography company account: in the app, go to Account → Delete company account, or email us from the account's email address.
• When a company account is deleted, sign-in stops on all devices; user names, emails, phone numbers and passwords are deleted; and all coverages are closed, with their photos, galleries and face search data deleted within minutes. We keep only payment records and the signed company agreement, because they are accounting and legal records, and they no longer appear anywhere.
• Guest account: sign in on the website, open My account and delete your data and account. You can also delete only your face data from the same page.

05Privacy and terms

Read the Privacy Policy, the Terms & Conditions and the Face Search Notice to learn how we protect your data and the rules of the Service.